The CCC Helpdesk staff assists students with technical issues related to Blackboard, MyCleveland, and student email. They also provide assistance with Microsoft Office and other curriculum related programs, campus wireless access, presentation development, and other computer and software related issues.
The Helpdesk is open during the Jim and Patsy Rose Library’s operating hours.
You can receive assistance in person on the second level of the Rose Library, by phone at 704-669-4133, or by email at: firstname.lastname@example.org.
You can also chat with the Helpdesk staff through Blackboard IM (Pronto).
In Blackboard IM click on the “School” tab to access the Helpdesk during the following times:
Monday 4pm – 6pm
Tuesday 4pm – 6pm
Wednesday 3pm – 5pm
Thursday 3pm – 5pm
Friday 12pm – 2pm
If you need help with Blackboard outside of the Rose Library's operating hours, contact our 24/7 support service at (866) 829 - 5056, or visit our online Blackboard help desk and choose "Request Support," then "Chat."
Remember, these services are not intended to provide guidance for course-specific questions about assignments, tests, grades, or course content. Those questions should be directed to your instructor.
Thursday, March 14, 2013 09:22:38 AM