Intro to Customer Service

This course introduces the fundamentals of customer service technology. Topics include retail sales, order entry, credit, collection, authorization services, and fraud control. Upon completion, students should be able to exhibit an extensive vocabulary of customer service terminology and be prepared for advanced study in customer service technology.

Course Details

Area of Interest Customer Service
Class Hours 3
Credits 3
Semesters Available Fall
Available Online No

Course Listings

To see course listings, use MyCleveland. You do NOT need to be enrolled to use this system.

Follow these instructions:

  1. First, visit MyCleveland
  2. Click Prospective Students (You don’t have to log in).
  3. Click Search for Sections under Admission Information on the right side of the screen.
  4. Choose the term you want to search—Spring, Summer, Fall
  5. In the drop-down box for Academic Level near the bottom of the screen choose Curriculum to see all the classes offered for that term. Or use the provided fields to search for a specific subject or course.
  6. Click Submit.
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